Cancellation Policy

Cancellation Policy

Last updated: October 2026

Changed your mind? Here is how cancelling an order works.

Before your order ships

You can cancel or change your order free of charge as long as it has not shipped yet. Email us as soon as possible at info@sonayah.com with your order number. Orders go into processing quickly (orders placed before 5:00 PM ET on weekdays are processed the same day), so the sooner you write, the better.

If your order is already being prepared for shipment, we may not be able to stop it. In that case we will let you know, and you can use our 30-day return policy once your package arrives.

After your order has shipped

Once a tracking number has been assigned, your order is on its way and can no longer be cancelled. You can return it after delivery under our Return Policy.

Questions?

Email us at info@sonayah.com. We reply Monday to Friday, 9:00 AM–3:00 PM ET, usually within 24 hours.