Working at Sonayah

Working at Sonayah

Sonayah Boutique is a growing online boutique for timeless women's and men's fashion and home decor. We are looking for a Customer Service Representative to help our customers with friendly, quick and solution-focused support.

What you will do

• Answer customer questions by email and chat in a warm, professional tone.
• Help with order tracking, sizing and product questions, returns and exchanges.
• Follow our service guidelines, and use good judgment to make every customer feel looked after.
• Work closely with our operations team so orders and follow-ups run smoothly.

What we are looking for

• Experience in e-commerce customer service (2+ years is a plus).
• Excellent written English, with a clear and friendly writing style.
• A problem-solving mindset and an eye for detail.
• Comfortable with tools such as Shopify and email/helpdesk software.
• Reliable and organized when working independently.

What we offer

• A fully remote position with flexible hours.
• A small, friendly team where your work makes a visible difference.
• The chance to grow with a fast-growing brand.

How to apply

Send your CV and a short message about yourself to info@sonayah.com, with "Customer Service Representative" in the subject line. We look forward to hearing from you.