Terms and Conditions
Last updated: April 2026
These terms and conditions apply to all purchases made at http://sonayah.com. When you complete an order, you accept the terms below.
1. Company Information
Sonayah Boutique is operated by VALCS Media
Business registration number: 42056754
Multatulihof 16A, 7081AS Gendringen, the Netherlands
Email: info@sonayah.com
Website: http://sonayah.com
Customer service: Monday–Friday, 9:00 AM–3:00 PM ET. We reply within 24 hours.
2. Prices and Payment
All prices are stated in US dollars (USD). The prices applicable are those in effect when you place your order. We reserve the right to correct printing errors and make price changes.
We accept payment via:
- Visa, Mastercard and American Express
- Apple Pay and Google Pay
- Shop Pay
The amount will not be charged to your account until the item has been dispatched.
3. Delivery
We ship to addresses in the United States only. Orders are shipped with trusted carriers such as USPS, UPS or FedEx. Orders placed before 5:00 PM ET are processed the same business day.
- Always free shipping on all orders - we pay the shipping costs
- Processing time: 1–2 business days
- Shipping time: 4–6 business days
- Estimated total delivery time: 5–8 business days
You will receive a tracking number by email as soon as the parcel has been dispatched. Read more on our delivery page.
4. Right of Withdrawal
You have 30 days from the day you receive the item to return it. You may return it without stating a reason.
To exercise your right of withdrawal, you must email us at info@sonayah.com within the deadline. Once your request is approved, we will send you the return address and full instructions. Read more on our returns page.
5. Complaints
If an item is defective or does not match the description, you may contact us and have the defect remedied, the item replaced, your money refunded, or receive a price reduction.
The complaint must be submitted within a reasonable time after you discover the defect. Write to us at info@sonayah.com with a description and, preferably, a picture.
6. Personal Data
We process your personal data in accordance with the GDPR, which applies to VALCS Media. The supervisory authority is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). Read more in our privacy policy.
7. Complaints Procedure
If you wish to complain about your purchase, please contact us at info@sonayah.com. If we cannot find a solution, you may submit a complaint to:
8. Applicable Law and Jurisdiction
Purchases from Sonayah Boutique are governed by the law of the Netherlands, without depriving you of the protection afforded by the consumer protection laws of your state of residence.